PAYMENT  OPTIONS:

• Secure DPS gateway through the shopping cart
• Online Banking
• Visa
• Mastercard

RETURNS AND REFUNDS

If you change your mind on your purchase, you are welcome to exchange the item if it is returned to the Noozi warehouse in the original packaging within 7 days of purchase, please retain your receipt. Otherwise, we can offer a credit note to the value of the goods returned. If your item is faulty, we will endeavour to rectify the issue as quickly as possible at no charge. If your item is damaged whilst in transit, please take a photo of the damage and notify us immediately so we can start procedures with the freight company involved and replace your product.

• Items must be returned within 7 days with proof of purchase.
• Items must be in the original state with original packaging and not damaged in any way, DO NOT WRITE DIRECTLY ON THE BOX!
• Shipping and handling charges are not refundable.
• Clearance items are non-refundable, cannot be exchanged, and are not eligible for a credit note.

PACKAGING & DELIVERY:

Lighting:  Our lamps and pendants are professionally packaged ready for shipping.  Most lamp fittings can be sent by standard courier, if it is an oversized or very fragile item, we will recommend a specialist service.

Furniture:  All Noozi mirrored items are boxed with styrofoam for protection and encased in thick industrial-strength cardboard cartons.  All care is taken to choose the right freight forwarder for your purchased items.  With the standard delivery, we use Streamline freight services, this is a door-to-door service.  Please let us know if you require your items to be taken inside your home or up any stairs, this requires a specialist delivery service and will be charged accordingly.

DELIVERY TIMES:  

LIGHTING:

Once we receive payment, it will take 5-7  working days to process your order for shipping. 

Once your order is dispatched, Fastway couriers will email you a copy of your tracking details  (please add Fastways to your address list to avoid your message going to spam or junk)

• North Island courier deliveries: 1 – 2 working days
• South Island courier deliveries: 2 – 3 working days
• Rural Deliveries can add upto 5 working days to the delivery timeframes above   

FURNITURE:

Once we receive payment, it will take 5-7  working days to process your order for shipping.  We will email you a copy of the freight consignment number on the day the order leaves our warehouse.  It will then take the following timeframes to be delivered to your region:

• North Island shipping: 1 – 2 working days from our warehouse to your door.
• South Island shipping: 2 – 5 working days from our warehouse to your door.

STANDARD PRICING

Freight for all furniture items can be quoted on request or use the shipping calculator in the shopping cart area  – there is absolutely no obligation to purchase when using the calculator.

Please call to discuss any concerns or questions or alternatively, send an email with your order and delivery address to contact@noozi.co.nz