Payment and Shipping
COVID-19 SHIPPING NOTICE:
We will be back in the Noozi warehouse processing orders as of Wednesday 22nd September 2022.
Please place orders as usual and you will be placed in the shipping queue, there is expected to be a small backlog with the couirers, soplease allow a few extra days for processing and delivery.
Thank you for your patience in these circumstances.
Feel free to email us with any questions.
- Secure DPS gateway through the shopping cart
- Online Banking
RETURNS AND REFUNDS
If you change your mind on your purchase, you are welcome to exchange the item if it is returned to the Noozi warehouse in the original packaging within 7 days of purchase, please retain your receipt. Otherwise, we can offer a credit note to the value of the goods returned. If your item is faulty, we will endeavour to rectify the issue as quickly as possible at no charge. If your item is damaged whilst in transit, please take a photo of the damage and notify us immediately so we can start procedures with the freight company involved and replace your product.
- Items must be returned within 7 days with proof of purchase.
- Items must be in the original state with original packaging and not damaged in any way, DO NOT WRITE DIRECTLY ON THE BOX!
- Shipping and handling charges are not refundable.
- Clearance items are non-refundable, cannot be exchanged, and are not eligible for a credit note.
PACKAGING & DELIVERY:
Lighting: Our lamps and pendants are packaged ready for shipping. We will offer you the choice of pickup from the warehouse in Henderson, standard courier or, specialist delivery if you request. Most lamp fittings can be sent by standard courier, if it is an oversized or very fragile item, we will recommend a specialist service.
Furniture: All Noozi mirrored items are professionally boxed with styrofoam for protection and encased in thick industrial-strength cardboard cartons. All care is taken to choose the right freight forwarder for the items purchased. With the standard delivery, we use Streamline freight services, this is a door to door service. Please let us know if you require your items to be taken inside your home or up any stairs, this requires a specialist delivery service and will be charged accordingly.
DELIVERY TIMES: see note at top of page
Once we receive payment, it will take 1 – 3 working days to process your order for collection or shipping. Once your item is ready to ship, we will email you a copy of the Fastway tracking numbers.
- North Island courier deliveries: 1 – 2 working days
- South Island courier deliveries: 2 – 3 working days
Once we receive payment, it will take 3 – 5 business days for your item to be dispatched. We will email you a copy of the freight consignment number on the day the order leaves our warehouse. It will then take the following timeframes to be delivered to your region:
- North Island shipping: 1 – 2 working days from our warehouse to your door.
- South Island shipping: 2 – 5 working days from our warehouse to your door.
Freight for all furniture items can be quoted on request or use the shipping calculator in the shopping cart area – there is absolutely no obligation to purchase.
Please call to discuss any concerns or questions or alternatively, send an email with your order and delivery address to email@example.com